DALBAR, a research and consulting firm, and T-Base Communications, [www.tbase.com] which provides alternate format communications, expanded accessibility criteria from health care to financial services. This criteria measures the effectiveness of standard statement design in the areas of Braille, large print, and e-delivery, T-Base's core competency.
Title III of the Americans with Disabilities Act prohibits discrimination on the basis of disability by public accommodations and requires places of public accommodation and commercial facilities to comply with accessibility. This partnership fully supports this important legislation to ensure unique communication needs of blind, deaf-blind, and partially sighted clients of North America’s leading financial statement providers are well served.
Jeff Potts, CEO of T-Base Communications, says “The addition of accessibility to the evaluation process in the financial arena provides a broader reach to statement providers, ensuring more organizations are mitigating risk and allowing clients to make meaningful use of products and services, while meeting industry and accessibility compliance.”
In 2009, T-Base and DALBAR Canada introduced the accessibility criteria to their statement evaluations for financial customers with great interest and impact.