Leading Mid-Atlantic Bank Extends 25-year Partnership With Verizon Business to Help Manage Growth, Offer Top-Notch Customer Service
BASKING RIDGE, N.J. – If helping people manage their money is at the heart of Chevy Chase Bank’s business, Verizon Business is providing a vital artery, enabling the Bethesda, Md.-based financial services company to better connect with customers by linking over 350 branch offices with advanced voice and data services.
In a new agreement that extends a 25-year relationship between the companies, Verizon Business will provide a wide range of services, including: Centrex service; audio conferencing; local and long distance usage; enhanced call routing; ISDN primary rate interface (PRI); ISDN basic rate interface (BRI); and frame relay. Verizon Business also is providing maintenance of the voice and data customer premises equipment (CPE) supporting Chevy Chase Bank’s communications requirements.
“As we’ve grown, Verizon Business has been a trusted partner,” said Robert H. Spicer II, executive vice president and chief information officer for Chevy Chase Bank. “Working closely with Verizon Business’ sales and service account team has helped us to advance our communications capabilities to achieve our goals of delivering the highest-quality services to our customers.”
Chevy Chase Bank uses Verizon Business’ frame relay service as its platform for wide and local area data connectivity, with ISDN BRI as a backup. Chevy Chase Bank’s core sites, including its Bethesda headquarters and data center in Laurel, Md., are connected via a custom synchronous optical network (SONET) ring. Verizon Business, a leader in delivering optical network services, provides ring services that deliver resilient, flexible, manageable and scalable network solutions to meet the changing requirements of Chevy Chase Bank and other enterprise customers with numerous sites.
Chevy Chase Bank relies on Verizon Business’ Centrex solution, a network-hosted voice solution that allows customers to broaden their internal communications access and distribution. Verizon Centrex offers a feature-rich platform designed for ease of use and enhanced productivity and provides Chevy Chase Bank with scaleable and flexible solutions to support its growing branch network.
Chevy Chase Bank uses Verizon audio conferencing services to improve productivity while reducing business travel costs. Verizon Business, through its expansive global network, is a leading provider of conferencing and collaboration services, enabling organizations to conveniently and effectively collaborate, virtually anytime, anywhere, and helping them improve response time and productivity, without the costs associated with business travel.
Additionally, Chevy Chase Bank takes advantage of Verizon Business’ cutting-edge customer-enablement tools. For example, the bank uses the award-winning Verizon Business Customer Center (VBCC) global customer portal for its repair and online billing features.
The VBCC offers a one-stop desktop resource to order, monitor and report on Verizon Business services, as well as to view and pay bills for those services – from virtually anywhere at any time.
“Our personalized account service combined with state-of-the-art customer enablement tools help customers like Chevy Chase Bank optimize our day-to-day business relationship in a flexible way that best supports their evolving business needs,” said Steve Young, group president of corporate and government markets for Verizon Business. “Leveraging our intelligent network services and hosted customer relationship tools helps Chevy Chase Bank to serve their customers better with the knowledge that we are providing them with world-class communications services.
“Verizon Business has extensive expertise and experience serving the global financial industry,” said Young. “From security to contact centers to data connectivity, we offer tailored solutions specifically designed to meet the demanding needs of the financial industry.”
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large-business and government customers worldwide. Combining unsurpassed global network reach with advanced communications, security and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit www.verizonbusiness.com.
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