The Headache: Customers seem to have shorter fuses these days. Aggravation levels are higher. And the stakes for making sure customers are happy have never been higher, especially now that the new Consumer Financial Protectin Bureau has "gone live."
Our Question: What tips can you offer for helping the irate customer?
Come see what other bankers think, and add your own views
How can bankers put things right when customers become upset or angry?
Is it our imagination? Or are people in general living on more of a hair trigger than ever?
In an economy like this, with some of the stepped-up pressures, and new issues, that many have never had to face before, it's not surprising.
Banks deal with one of the top stress-inducing aspects of modern life—money—and they can be a target when things go awry.
Tell us what your bank does to defuse situations where customers are angry, and how you work to put things right.
Let's hear your views and ideas below! (Editorial Note: Contributions to Pass the Aspirin may also appear in our print edition. While we will ask for your e-mail address, this is only as an aid to verifying identity and will not be used for any marketing or promotional purpose. The e-mail address will not be published.)