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Beyond the Bank

Feb 04

2010

75% fewer workstations? Read on

Posted by Dan Fisher in Beyond the Bank

So many ideas and so little time! It is impossible to convey to you everything that transpired at the 2010 Consumer Electronics Show, so I will pick a couple of technologies over my next several blogs and tell you about them.

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Jan 21

2010

Virtual customer service… It’s not a game!

Posted by Dan Fisher in Beyond the Bank

Having a son in college, it is amazing what I have observed regarding the game box consoles, video games, and the experience they deliver.

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Jan 09

2010

Direct from Vegas/Post 2: The Future of the Future

Posted by Dan Fisher in Beyond the Bank

The Wombat’s world at CES it is as exciting as much as it is alarming. The financial institution industry is already behind from what has emerged, and when you add to that what is coming, the industry is running backwards and doesn’t realize it. Furthermore, it would only take one day at the show for a financial industry executive, technologist , or marketing manager to arrive at the same conclusion. At CES you are exposed to an unlimited set of technological ideas and uses in a totally unplugged environment. CES exhibitors display current generation, next generation, prototype, and future innovations. It is all here, in contrast to the typical bank conference that only demonstrates what is available today.

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Jan 08

2010

Direct from Vegas/post 1: What's hot for banking at CES

Posted by Dan Fisher in Beyond the Bank

I am writing from the floor of CES 2010. From my account, the ABA Banking Journal is the only financial industry publication represented at the Consumer Electronics show in Las Vegas. It is interesting that the banking industry is absent from such an important, exciting and relevant conference. Moving on, why should financial institutions be interested in CES and in what is hot here?

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Jan 07

2010

TEXTING …. A CAREER

Posted by Dan Fisher in Beyond the Bank

Here is the latest innovative technology career opportunity, a Textologist. Yes, you guessed it, it is about cell phones again. More importantly, it is so new you can’t find the definition in Wikipedia! (I’m working on it.) Now that’s news.

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Jan 07

2010

I’M SO CONFUSED!

Posted by Dan Fisher in Beyond the Bank

In trying to differentiate yourself from the mélange of competitors, you’ve embraced new approaches of interacting with customers—the lobby, the drive-thru, the ATM, the internet, and now mobile banking. With all of the high-tech tools at your fingertips, great ideas and products, banks, you truly can treat customers differently. It is an exciting opportunity where creativity and lifestyle relevance win.

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Dec 10

2009

WELCOME, AND PLEASE TURN ON YOUR CELLPHONES

Posted by Dan Fisher in Beyond the Bank

You’re in the middle of a PowerPoint presentation. As you look out over your audience, you are met with blank stares. You vary the approach, but the stares remain. You wonder what the problem might be, but you’re just not sure. The frustrating point is, if you knew what the issue was, you could correct it!

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Dec 02

2009

The next generation… Mobiles!

Posted by Dan Fisher in Beyond the Bank

Gen Y and the Digital Natives, move over. Here come the Mobiles, an entire generation of young students that are using the mobile phone, or cell phone if you prefer that, as their primary technology. No desktop, laptop, or web book, just a cell phone.

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Nov 05

2009

Email: a landfill where nothing goes away!

Posted by Dan Fisher in Beyond the Bank

Corporate email systems have become an electronic landfill of information replacing the lateral file. Why? As the cost of storage continues to go down and storage allocations are increased by the IT Department, more stuff is squirreled away into digital darkness never to be seen again. More importantly, as part of the budget process, email system growth has a budgeted line item because nothing, or at least very little, is ever deleted!

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Oct 29

2009

Skip the “About Us” drop-down. Try an “About You” video

Posted by Dan Fisher in Beyond the Bank

As an industry, we are really missing a tremendous opportunity. Have you looked at banking websites lately? I am not talking about your internet banking page. I am talking about your home page. The landing page that gives the online visitor your locations, lists all of your products, has an “About Us” option and a plethora of drop-down boxes.

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