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Category >> Making Sense Of It All

May 14
2013

All things mobile

Posted by John Ginovsky in Making Sense Of It All

Often when they are discussed, mobile banking and mobile payments exist independent of each other, as if they are developing in their own silos and are seemingly unrelated in all but the most indirect ways.

May 08
2013

It’s a war out there

Posted by John Ginovsky in Making Sense Of It All

Shields are down! Hull breach imminent! Take evasive action!

Apr 30
2013

Some things not only change, but go away

Posted by John Ginovsky in Making Sense Of It All

In the banking industry there's a distinct sense that nothing ever goes away.

Apr 23
2013

In-memory computing—the next step for analytics

Posted by John Ginovsky in Making Sense Of It All

Slowly but surely the term "in-memory computing" is entering the consciousness of bank CIOs, CEOs, and boards.

Apr 15
2013

Whither wallets?

Posted by John Ginovsky in Making Sense Of It All

For a while it seemed like all the hoopla over digital wallets had died down, and no wonder-most people scratched their heads over how to make money out of them. However, several analysts have taken another look and things may be on the brink of heating up again.

Apr 09
2013

Fair weather or not, the cloud is coming

Posted by John Ginovsky in Making Sense Of It All

The use of cloud computing in banking rumbles ahead, albeit somewhat overshadowed by flashier news of other technologies, such as mobile payments, Big Data, customer relationship management, and others.

Apr 02
2013

The complicated road to getting back to simple

Posted by John Ginovsky in Making Sense Of It All

Something that the Executive Board said recently-and mentioned here as well-resonated enough to take a second look. To recap, they put it in the context of: "With rising costs and still-sluggish lending growth, the consumer banking industry increasingly sees improving customer experience as critical to maintaining or growing revenue. But in the current economic environment, many banks cannot afford to make large, across-the-board investments in service."

Mar 26
2013

Experience counts—for the customer, most of all

Posted by John Ginovsky in Making Sense Of It All

Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."

Mar 19
2013

Make the unbanked bankable

Posted by John Ginovsky in Making Sense Of It All

Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?

Mar 11
2013

Security could be the most important use for Big Data

Posted by John Ginovsky in Making Sense Of It All

The application of advanced analytics to detect and thwart sophisticated fraud increasingly is seen as the next, logical step in protecting customer data and identities.

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