The Headache: Traditional banking industry's image has been battered during the financial crisis and the deliberations over the Dodd-Frank Act.

Our Question: What steps has your bank taken among employees, the public, and local media to emphasize the benefits that traditional banks bring to their markets, communities, and customers?

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The Headache: Finding business opportunities that the rest of the world isn't also chasing.

Our Question: Has your bank found niches—product, market segment, geography, or otherwise—that give it a leg up?

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The Headache: Everyone is doing more with less. Everyone has pressure. Everyone needs to keep customers happy.

Our Question: What examples of stellar service have you seen as a customer? And what can banks adapt and learn from those companies—national, local, or even a competitor?

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The Headache: Troubled times and daunting new regulatory burdens distract bankers from business. 

Our Question: What is your bank doing to rise above the fray and plan, practically, for the future?

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The Headache: The Dodd-Frank Act is 2,300 pages of challenges for banks. 

Our Question: What is your bank doing to get ready?

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The Headache: Even in these cost-conscious times, community banks frequently need to use consultants. 

Our Question: How do you get the help you need without paying too much?

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