Pro-business state has growing competition

Searching for a way out of the employment compliance maze

Lessons from headlines of the Chase Whale and the IRS egg

By John Ginovsky

(Part two of two)

As explained in the first part of this account, many banks suffer from a managerial perception that when company electronic devices get damaged or otherwise malfunction, the recovery of the data on those devices is handled in-house-when in fact, the devices are routinely shipped by bank tech staff to third-party vendors that

Goodbye to drowning in paper slips?

Common factor in all is people

Recently I attended an event at a local college where Bill Gates was the featured speaker. It was essentially an informal event where Bill did not deliver a speech as much as he made himself available to answer questions asked by a number of preselected students.

Customer relationship management, and its cousin customer experience management, are not new. Back when in-person transactions dominated the average customer experience, banks spent fortunes on ornate marble lobbies, columned fortresses of buildings, and mighty vaults of gleaming steel, in large part to convey to the customer the bank's integrity, solidity, and trustworthiness.

Let's look beyond the JP Morgan Chase affair--what's really important?

Does nonprofit perspective simply not spur appetite?