Blog Entries for Moderator

Performance & Pay Part 2: Trends in executive positions

Moderator — Thu, 17 Jan 2013 00:45:43 +0100

Second in a five-part
HR series from Crowe Horwath

By Jason V. Bomers, Patrick J. Cole, SPHR, and Timothy J. Reimink. For more about the research project that articles in this series came from, and about the authors, please see the
end of this article.

[...]

Book Review: Clear guide to asset allocation

Moderator — Fri, 11 Jan 2013 01:15:23 +0100

Morgan Stanley exec
charts path for investors sorting out confusing times

The Little Book That Still
Saves Your Assets: What the Rich
Continue to Do to Stay Wealthy in Up and Down Markets. By David M. Darst, Wiley, 226 pp.

• • •

Reviewed by Mallory
Barbee, CAPM, credit administrator and m [...]

HOW TO HANDLE CONFIDENTIAL INVESTIGATIONS OF BANK ACTIVITIES

Moderator — Fri, 11 Jan 2013 00:00:00 +0100

Avoiding mistakes and unnecessary exposures during private inquiries

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By Harold P. Reichwald, John F. Libby, and Mick Grasmick at law firm Manatt, Phelps & Phillips, LLP

Scenario: In the course of a safety and soundness examination, bank examiners identify certain unusual transactions and bring the issue to the attention of management. Management, in turn, rec [...]

USE CFPB'S COMPLAINT DATABASE TO RETAIN CUSTOMERS

Moderator — Fri, 11 Jan 2013 00:00:00 +0100

"Voice of the Customer" can draw on unconventional resource
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UNconventional Wisdom is a periodic guest blog, where authors hold up the so-called conventional wisdom to a fresh perspective, or apply common principles in new ways. To propose a guest blog, email Steve Cocheo, executive editor & digital content manager.

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By Steven J. Ramirez, Beyo [...]

THE FED CAN BRING THE HORSE TO WATER ...

Moderator — Thu, 06 Dec 2012 00:00:00 +0100
Why Federal Reserve action by itself won't pull up the economy

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By Colin Read, director, Glens Falls National Bank and Trust Co., $1.7 billion-assets, Glens Falls, NY

These are the most perilous economic times the Federal Reserve has ever faced. It's worth a look back over the Fed's responses over the last few years, to gain [...]

COMMENTARY: Walmart & Amex trash Dodd-Frank

Moderator — Tue, 09 Oct 2012 17:04:52 +0100
"Bluebird" cards defy
Dodd-Frank intent
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The new "Bluebird"
card, built from a pilot effort, [...]

THREE STEPS FOR TWEAKING THE LITTLE BLUE BIRD

Moderator — Fri, 24 Aug 2012 01:00:00 +0100

Maximizing Twitter for better social media success for your bank

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By Steven J. Ramirez, CEO of Beyond the Arc, Inc.

Twitter bills itself as a destination for ideas and news relating to the things people find interesting. With more than 140 million active users, and 340 million tweets per day as of March 2012, you can see why businesses are attracted t [...]

HAVE PAYMENTS BECOME THE FIFTH P OF MARKETING?

Moderator — Fri, 10 Aug 2012 01:00:00 +0100

Growing influence of payment method preferences support a case for it

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By Ron Shevlin, senior analyst, Aite Group LLC. See the conclusion of this guest blog for more about the author. This guest column originally appeared on Shevlin's blogsite, Snarketing 2.0

Marketers, and perhaps those of you who took Marketing 101 bac [...]

FINANCIAL ANALYSIS ISN�T ENOUGH TO BANK ON

Moderator — Fri, 27 Jul 2012 01:00:00 +0100

Financial analysis lays the foundation, but credit analysis builds the wall

•   •   •

UNconventional Wisdom is a periodic guest blog, where authors hold up the so-called conventional wisdom to a fresh perspective, or apply common principles in new ways. To propose a guest blog, email Steve Cocheo, executive editor & digital content manager.

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UNconventional Wisdom is a periodic guest blog, where authors hold up the so-called conventional wisdom to a fresh perspective, or apply common principles in new ways. To propose a guest blog, email Steve Cocheo, executive editor & digital content manager.

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By Michelle Lucci, risk mana [...]

CHANGING NEGATIVE SOCIAL SENTIMENT INTO POSITIVE CUSTOMER EXPERIENCES

Moderator — Fri, 06 Jul 2012 01:00:00 +0100

Engage, respond, and build on the positives

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By Steven J. Ramirez, CEO of Beyond the Arc, Inc.

Social media platforms wield a powerful influence over public perceptions of customer experiences and brands in financial services.

Money can be a very personal--and emotional--t [...]

EXPLORING THE TABLET BANKING LANDSCAPE

Moderator — Fri, 29 Jun 2012 01:00:00 +0100
Best treat them as more than big smartphones

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By Daniel J. Wiegand. Dan is a senior analyst on Corporate Insight's Consulting Services team. He joined the firm in 2006 after graduating from Harvard University. He has performed extensive research in the mobile space with a focus on banking and investing platforms. Corporate Insight authors contribute to various multi-author blogs on www.ababj.com, including T [...]

INADVERTENT TIGHTENING: IGNORING THE IMPACT ON BANKS

Moderator — Fri, 22 Jun 2012 01:00:00 +0100
Fed�s recent decision will tighten money supply

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By Richard X. Bove, vice-president, equity research/financial sector, Rochdale Research

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This edition of �UNconventional Wisdom� reprints a June 20, 2012, indus [...]

WHAT CUSTOMERS ARE REALLY SAYING ABOUT YOUR BANK

Moderator — Fri, 22 Jun 2012 01:00:00 +0100
New research on online conversations reveals surprises for bank marketers

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By Jason Falls, CEO, Social Media Explorer, a digital and social media marketing agency and information products company

Banks can turn to several places for insights into what their customers are thinking. Unfortunately, most of those avenues involve market research firms th [...]

LUCKY 13: WHY I.T. COSTS ARE FALLING, ESPECIALLY FOR SMALLER FINANCIAL INSTITUTIONS

Moderator — Fri, 08 Jun 2012 01:00:00 +0100
For all kinds of reasons, I.T. isn�t breaking the budget in community banks these days

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By Art Gillis, banking technology consultant. Read more about Gillis here.

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I can find 13 legitimate reasons why bank IT costs are lower now for 14,539 financial institutions (inclu [...]

FINANCE AND SOCIAL GAMING: AMEX BOLSTERS SOCIAL PRESENCE BY FRIENDING ZYNGA

Moderator — Fri, 08 Jun 2012 01:00:00 +0100
Effort melds prepaid card presence in real world and virtual reality

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By Marina Stein, senior research associate, Corporate Insight.�

American Express recently teamed up with social game developer Zynga and introduced the Zynga Serve Rewards Program. By combining Serve Digital Wallet (the American Express digital payment platform) with Zynga accounts, the Zynga Serve Rewards program allows gamers to receive in-game rew [...]

6 PRINCIPLES YOU CAN BANK ON

Moderator — Fri, 25 May 2012 01:00:00 +0100
Move over, 5 Cs, and make room for 6 Ps

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By Cheryl Anderson, senior compliance analyst, Harland Financial Solutions

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UNconventional Wisdom is a periodic guest blog, where authors hold up the so-called conventional wisdom to a fresh perspective, or apply common principles in new ways. To propose a guest blog, email Steve Cocheo, executive editor & [...]

FORGET FACEBOOK TABS: WHY TIMELINE AND NEWS FEEDS ARE PRIME SOCIAL REAL ESTATE FOR YOUR BANK

Moderator — Thu, 24 May 2012 01:00:00 +0100
New Facebook approach means more than just a Facebook shift

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By Ally Basak Russell, compliance officer, Hearsay Social

Facebook�s recent conversion to the Timeline format for business pages should be changing the way your bank approaches social media overall.

It�s time to adjust your strategy by taking advantage of the new format, as your existing page or pages will be automatically transitioned to the new [...]

3 TIPS TO HELP FINANCIAL SERVICES MAXIMIZE THE VALUE OF FACEBOOK�S TIMELINE

Moderator — Thu, 24 May 2012 01:00:00 +0100
Not on Facebook? Timeline makes case for getting on it stronger

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By Steven J. Ramirez, CEO, Beyond the Arc, Inc. See the end of this blog for more information.

Just when you were getting used to Facebook, it has been changing. With the new Timeline interface, there is an entirely different look and feel. Your bank doesn’t have a business case that supports Facebook? The social [...]