Blog Entries tagged 'Pass the Aspirin The Blog'

WHAT BOOKS HAVE YOU READ LATELY THAT HAVE HELPED?

scocheo — Thu, 29 Dec 2011 01:00:00 +0100

The Headache: Sometimes fresh ideas don't come out of your own brain when you need them. And sometimes reading about the victories--and even the mistakes--of others is less painful than learning in the first person. And today's challenges often call for skills new to many bankers.

Our Question: What books have you read lately that helped you and your bank? Have you shared them with colleagues? What did you learn?

Come see w [...]

BRANCHES AS 'HOT SPOTS': SHOULD YOUR BANK OFFER FREE PUBLIC WIFI?

scocheo — Mon, 19 Dec 2011 01:00:00 +0100

The Headache: Customers, employees, directors, examiners, auditors—everyone seems to be carrying wireless gadgets these days, from smartphones to iPads to Kindle Fires. And they all like internet "hot spots."

Our Question: Should banks provide free public wireless internet access in their lobbies and other facilities?

Come see what other bankers think, and add your own views [...]

HOW IS YOUR BANK HANDLING CHARITABLE CONTRIBUTIONS THESE DAYS?

scocheo — Thu, 15 Dec 2011 01:00:00 +0100

The Headache: Money has been tighter this year, and will continue to be. Banks are far from Scrooges, but there's only so much to go around, and often one hears about more organizations needing aid.

Our Question: How has your bank addressed this challenge? And how is your approach working.

Come see what other bankers think, and add your own views

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Charitable contribut [...]

HAS YOUR BANK TAKEN A FRESH LOOK AT ITS MARKETING EFFORTS?

scocheo — Tue, 22 Nov 2011 01:00:00 +0100

The Headache: Even in the midst of a recessionary period, competition continues morphing, means of reaching customers and prospects evolve, and even demographics are changing in front of your eyes.

Our Question: How has your bank changed the way, look, or means of its marketing?

Come see what other bankers think, and add your own views

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What is your bank doing about marke [...]

HOW IS YOUR BANK DEALING WITH ALCO SHIFTS?

scocheo — Thu, 10 Nov 2011 01:00:00 +0100

The Headache: Handling asset-liability management proves more challenging than ever for community banks, as they face an unprecedented period of low rates amid increasing economic uncertainty.

Our Question: How has your bank changed its ALCO approach?

Come see what other bankers think, and add your own views

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HOW IS YOUR BANK HANDLING THE DURBIN AMENDMENT SEA CHANGE?

scocheo — Fri, 28 Oct 2011 01:00:00 +0100

The Headache: The controversial Durbin Amendment went into effect in early October.

Our Question: How are institutions in your market reacting? Has your own bank made any changes?

Come see what other bankers think, and add your own views

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How is the Durbin Amendment playing in your markets? Wha [...]

HOW DO YOU MEET CONSUMER BANKING CHANNEL PREFERENCES?

scocheo — Fri, 21 Oct 2011 01:00:00 +0100

The Headache: Recent ABA research indicates that bank customers overall now prefer online banking more than all other channels combined.

Our Question: Does this jibe with your market? And how will it affect your strategic planning for delivering service?

Come see what other bankers think, and add your own views

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H [...]

HOW DO YOU DEAL WITH THE COMPLIANCE FLOOD?

scocheo — Fri, 05 Aug 2011 01:00:00 +0100

The Headache: At a recent gathering of community bankers, the issue of the seemingly unstoppable growth in compliance burden dominated discussion after discussion. Bankers shared some solutions they've devised. This is an area where the challenge always seems to outstrip the solution.

Our Question: What new ideas has your bank had for meeting the compliance challenge?

Come see what other bankers think, and add your [...]

HOW DO YOU HELP OUT AN UNHAPPY CUSTOMER?

scocheo — Fri, 29 Jul 2011 01:00:00 +0100

The Headache: Customers seem to have shorter fuses these days. Aggravation levels are higher. And the stakes for making sure customers are happy have never been higher, especially now that the new Consumer Financial Protectin Bureau has "gone live."

Our Question: What tips can you offer for helping the irate customer?

Come see what other bankers think, and add your own views

How can bank [...]

WILL SENIORS TAKE TO ELECTRONIC BANKING?

scocheo — Thu, 31 Mar 2011 01:00:00 +0100

The Headache: Many bankers considering expansion of electronic services have been focusing on Generation Y and other "digital natives." But many older customers—core customers for community banks, especially—are surprising bankers with their interest in online and mobile services.

Our Question: What interest level is your bank seeing in internet and mobile banking from seniors? What are you doing about it?

WHAT'S THE FUTURE OF THE BRANCH?

scocheo — Tue, 29 Mar 2011 01:00:00 +0100

The Headache: Branches can be an expensive way to deliver customer service. Yet they are a traditional channel and one that many customers still want to use.

Our Question: What do you think the future of the American bank branch will be? What's going on at your bank?

Come see what other bankers think, and add your own views

Are bank branches essential, evolving, obsolete, or [...]

WHAT ARE YOUR FAVORITE IPAD APPS AND USES?

scocheo — Fri, 18 Mar 2011 00:00:00 +0100

The Headache: Personal productivity continues to grow in importance. Bankers have taken to the iPad, and may cotton to other tablet devices as time goes on.

Our Question: What iPad "apps" do you find particularly helpful? What tasks does the iPad make easier or more efficient for you? Has your bank adapted the iPad for any special purposes, such as board meetings?

Come see what other bankers think, [...]

HOW DOES YOUR BANK HANDLE GENERATION Y EMPLOYEES?

scocheo — Wed, 09 Mar 2011 00:00:00 +0100

The Headache: More and more Generation Y employees are working in the nation's banks.

Our Question: How does your bank work with this growing crop of talent?

Come see what other bankers think, and add your own views

When Gen Y punches in: What is your bank doing to work best with Generation Y employees?

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WHAT IS YOUR BANK DOING TO MAKE A BETTER 2011?

scocheo — Fri, 17 Dec 2010 01:00:00 +0100

The Headache: Well, for many of us, 2010 was a banking year to forget; at best, to learn from. Ouch!

Our Question: What is your bank going to do in 2011 to improve results?

Come see what other bankers think, and add your own views

Rx for 2011: What are you doing to make 2011 a better year?

For some banks, 2010 was a year of lea [...]

HOW IS YOUR BANK RAISING THE BAR ON CUSTOMER SERVICE?

scocheo — Mon, 06 Dec 2010 01:00:00 +0100

The Headache: The meaning of "customer service" continues to evolve. People expect more than a friendly "hello" and lollipops for the kids.

Our Question: What is your bank doing to improve its customer service?

Come see what other bankers think, and add your own views

Customer Service: What is your bank doing to raise the bar

The December 2 [...]

WHAT ARE YOU DOING ABOUT BOARD SUCCESSION?

scocheo — Tue, 30 Nov 2010 01:00:00 +0100

The Headache: While management succession is being widely discussed, director and trustee selection isn't getting as much airtime.

Our Question: Will the new CEO walk into an empty boardroom? What is your bank doing about boardroom succession?

Come see what other bankers think, and add your own views

Come see what other bankers think, and add your own views

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HAIL A NICHE: DOES YOUR BANK HAVE A SPECIALTY?

scocheo — Wed, 13 Oct 2010 01:00:00 +0100

The Headache: Finding business opportunities that the rest of the world isn't also chasing.

Our Question: Has your bank found niches—product, market segment, geography, or otherwise—that give it a leg up?

Come see what other bankers think, and add your own views

Nichemanship: Have you found a special opportunity for your bank?

Come see what other bankers think, and add your own views

Customer Service: Who out there has made you s [...]

HOW IS YOUR BANK GETTING UP AND MOVING FORWARD?

scocheo — Thu, 02 Sep 2010 01:00:00 +0100

The Headache: Troubled times and daunting new regulatory burdens distract bankers from business.

Our Question: What is your bank doing to rise above the fray and plan, practically, for the future?

Come see what other bankers think, and add your own views

How is your bank planning ahead and moving ahead?

Strategic planning has been a tough one in the last few years, [...]