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Key steps—and commitment—prevent “Customer Attention Deficit Syndrome”
SNL Report: Snatching some of GM’s business helps
Retailers have many options and cash is expensive
Maybe we’ve forgotten the actual point of it all
Improving picture in once-troubled sector
Traditional tool outlived utility, prevents adoption of better techniques
“You gotta fight every day to keep mediocrity at bay”*
Will concentrate on application to unbanked, privacy, security, money management
Customer experience trumps all—if done right
Banks must handle traditional behemoths with care
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