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Experience counts for the customer most of all

Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."

Make the unbanked bankable

Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?

The eye's have it!

If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!

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