A Compliance Conversation with Wolters Kluwer
What can bankers learn from recent headlines?
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
Is a hug a hug? Or grounds for termination?
Could 18% prime whack you and your customers in this lifetime?
Understanding the process can at least calm the nerves
Something to read now--and something else you'll want to read beginning in June
ABA comment letter boils down to 22--"Why is this necessary?"
What does particle physics and the Higgs boson have to do with banking?
Something that the Executive Board said recently-and mentioned here as well-resonated enough to take a second look. To recap, they put it in the context of: "With rising costs and still-sluggish lending growth, the consumer banking industry increasingly sees improving customer experience as critical to maintaining or growing revenue. But in the current economic environment, many banks cannot afford to make large, across-the-board investments in service."