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Book Reviews E-mail
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Book Reviews
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Reviewed by Thomas Chandler
(January 7, 2011)

New governance guide recognizes, but perpetuates, trend toward boardroom as compliance center
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Management: It’s Not What You Think

Reviewed by Gary L. Gilliard
(December 17, 2010)

Compilation of management tidbits blows away some cherished myths

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On the Trail of Terror Finance: What Law Enforcement and Intelligence Officers Need to Know

Reviewed by Holly A. Ford

(December 17, 2010)

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No One Would Listen: A True Financial Thriller

Reviewed by Kim Fowler
(December 9, 2010)

 

True financial thriller: The frustrating story of Harry Markopolos and the SEC

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Handbook for Directors of Financial Institutions

Reviewed by Nahum Goldmann

(December 9, 2010)

New guide taps multiple experts to arm boards against risk 

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Naked Short Selling: Wall Street’s Ugly Mess

Don't Blame the Shorts: Why Short Sellers Are Always Blamed for Market Crashes and How History Is Repeating Itself

Reviewed by Ed Blount
(November 18, 2010)

Two authors take opposite sides in debate 

 

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Reviewed by James Donnelly
(November 5, 2010)
Find “pet peeves,” fix them, and customers will flock to you  
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The M-Factor: How the Millennial Generation Is Rocking The Workplace

Reviewed by Tammy Belt
(October 28, 2010)

Understanding what makes the fastest-growing worker group tick

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Rework

Reviewed by Jeff Stephens
(October 13, 2010)

If you disappeared, would anyone notice? 

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Clutch: Why Some People Excel Under Pressure and Others Don’t

Reviewed by Frank Sorrentino III
(October 8, 2010)
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Your Call is (Not That) Important to Us: Customer Service and What it Reveals About Our and Our Lives

Reviewed by Chris Caldwell
(October 1, 2010)

Automation, compliance, and service must co-exist 

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Have to give a speech? Read this first

Reviewed by Lisa Bruessler Rabinsky
(September 2, 2010)

Humor helps address peoples’ #1 fear

 

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Reviewed by Lisa Bruessler Rabinsky
(August 19, 2010)

Forget lip service about service. Author brings it down to money

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    History of a financial crisis before the web, mobiles, and CNN

Reviewed by Kim Fowler
(August 12, 2010)

Financial history repeats itself, and repeats itself, and … 
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The New Community Rules: Marketing on the Social Web

Reviewed by Tammy Belt
(August 5, 2010)

Maybe social media is a virtual world, but the relationships are real

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BANK 2.0: How Customer Behavior and Technology will Change the Future of Financial Services

Reviewed by David Gerbino
(July 29, 2010)

Changing banking consumer preferences demand that banks evolve