June 10, 2011

 

 

 

 

A Graphic Tool for Evaluating
Product and Service Fairness
The four-box grid below is simple in structure, but potentially eye-opening in application. On one axis is what’s good or bad for the bank, and on the other, what’s good or bad for the customer. When evaluating ideas for new products and services, this framework can help produce a “win-win” for all.

 

 

For a larger version of this chart that you can print and use, click here or on the graphic. 


The above material is one of a series of tools produced by Treliant Risk Advisors as a companion to the June 2011 ABA Banking Journal cover story, “Don’t get lost in UDAAP: How to find your way as regulators shift focus to Unfair Deceptive and Abusive Acts and Practices.”

 

 

To learn more, return to the compliance tools homepage.

 

 

[This report was posted on June 10, 2011 on the website of ABA Banking Journal, www.ababj.com, and is copyright 2011 by the American Bankers Association.]   

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