|Community bankers put mobile as top tech priority|
In a survey last month of the 100 members of ABA's Community Bankers Council, the 44 bankers responding clearly had mobile on their minds-an in their budgets. Asked which of four technologies or technology-enabled services their bank would adopt or expand this year, 81% checked "mobile banking." Next closest was "social media" at 43% followed by "customer relationship management" at 32% and "cloud computing" at 14%.
We asked whether the banks allow employees to use their personal electronic devices for bank business-a trend commonly referred to as "bring your own device" and 58% replied "yes." A related question asked how important it is to have a "BYOD" policy in place, and 68% of respondents were split evenly between "Very important" and "Important."
Only a handful of banks (8%) indicated they were "very likely" to upgrade their banks' core system this year or next, with another 10% "somewhat likely." The other choices were "not likely" (57%) and "already upgraded" (25%). A bank technology vendor, told of this finding, observed that the numbers were consistent with his experience. Core conversions have always proceeded on a gradual basis.
Other questions asked about security steps being implemented and plans for outsourcing.
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