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Compliance

Outsourcing without controls is like driving with a blindfold
That we can combat terrorism, without access to information and with cuts to government resources
. . . and other conundrums in running a complaint management program  
CEOs, boards, compliance officers must change attitudes and roles
Part 3 of series gives framework that can even help with fair lending risk. Key is a realistic relationship approach.
Unintended consequences lurk behind today's design decisions
ABA phone briefing sets up management/board deliberations
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