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Technology

Recent acquisitions intended to deliver a consistent consumer experience across mobile, online, branch, and ATM channels
Agility seen as adding to traditional values of cost and risk
Banks led the way in standardizing data collection, retrieval
Suites of business-related services, assisted by automation, seen disrupting current lackluster business-banking relationships
Traditional methods would require four times the current floor space in ten years
Requirement: CIOs and CMOs will have to cooperate
Operational risks should be identified, assessed, and managed
Mobile, social, big data . . . Before you rush down those paths, make sure tech strategy matches business strategy. Three technologies may make more sense
Notable peak seen during holiday period
34% of banking organizations say they have invested in the technology

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