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Technology

Additional network services and infrastructure will help drive growth
IT seen aligning with development and deployment of business strategies and operations
Asia/Pacific study has implications for financial services in general
Recent acquisitions intended to deliver a consistent consumer experience across mobile, online, branch, and ATM channels
Agility seen as adding to traditional values of cost and risk
Banks led the way in standardizing data collection, retrieval
Suites of business-related services, assisted by automation, seen disrupting current lackluster business-banking relationships
Traditional methods would require four times the current floor space in ten years
Requirement: CIOs and CMOs will have to cooperate
Operational risks should be identified, assessed, and managed

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