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PRODUCT/CONTRACT ANNOUNCEMENTS
 
CRM based on transactions E-mail
Saylent’s Account360—via targeted reward programs—can help boost deposits, drive profitable customer relationships, minimize attrition to competitors, and increase revenue.
 
 
Portal-based print product supports personalization E-mail
Micro Merchant by Dynamic Marketing Systems enables a financial institution to develop, customize, and print marketing materials using a centralized Web portal.
 
 
Galeforce and Microsoft join forces for CRM E-mail
Financial Services firms get access to robust functionality in integrated Microsoft Dynamics CRM / GaleForce CRM Solution.
 
 
Oracle CRM release supports mobile, social networking E-mail
Oracle CRM On Demand Release 15 delivers end-user productivity enhancements with new social networking, collaboration, and mobile capabilities.
 
 
 
Applications for customer service E-mail
Applications—which can work separately or together—aimed at consistent customer service experience across live agent and self-service channels.