Allegiance TotalEngage Suite is a family of web-based Enterprise Feedback Management (EFM) tools and services designed to help firms engage and develop long-term loyalty with customers, employees, and the public at every interaction point
Allegiance Engage Platform/Financial Services
The Allegiance Engage Platform is a family of feedback solutions that
lets you hear directly from your customers and your employees, and
by doing so, develop stronger relationships with them. Using
Allegiance tools on your web site, intranet or other touch points,
individuals can send you feedback about their experiences with your
business—and you can see and act on this input immediately.
Strengthening communications around your organization may seem
like a nice idea. But the financial impact it can have on your bottom
line is real. According to J.D. Power and Associates, “For every 1
million customers a bank has, a 5% increase in the number of customers
shifting from ‘moderately committed’ to ‘highly committed’
can lead to an additional $1 billion in deposits.” Customers who are
loyal value your organization, and that leads to long-term, highly
profitable relationships.
Building trust inside and out
These relationships play a crucial role in a financial organization’s
success. Rapport between your employees and customers is key to
loyalty—yet it’s an asset that can be lost when an employee leaves.
What’s more, the SBA estimates that 68% of customer loss is due to
real or perceived employee indifference. That’s why it’s essential to
build an engagement system inside your organization and out.
The Allegiance Engage Platform includes tools that can specifically
help financial institutions:
• Increase customer loyalty through stronger relationships
• Decrease employee turnover by discerning problems immediately
• Build true engagement by listening and responding
• Improve profits by helping create optimal customer experiences
Show customers you value their input
The Allegiance Engage platform includes customer-centric solutions
that provide a direct link to what your customers are thinking.
CustomerVoice gives customers an easy, unintimidating link to
management through which they can express questions, concerns,
and even compliments. CustomerPulse lets you proactively get a
heartbeat of what your customers think at any moment. Allegiance
can also help you know your customers better through the use of
ActiveSurvey and MysteryShopper tools.
Improve employee satisfaction and retention
Show employees you equally value their feedback by implementing
EmployeeVoice and EmployeePulse to monitor the stresses and passions
of your staff. While the average company experiences 15-40%
employee turnover every year (with a related recruitment cost of 1-3
times their salaries!), organizations using the Engage Platform have
seen a marked improvement in employee retention. Plus, you can
enhance this trust, reduce risk, and become compliant with government
regulations by adding SilentWhistle anonymous feedback
solutions to your engagement mix.
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