Inova Solutions launches first web-based dashboard for contact centers integrating real-time & historical data
CHARLOTTESVILLE, VA, May 19, 2008 — Inova Solutions has unveiled Performance TrackerTM 2.0, a new web-based tool for call centers that consolidates historical and realtime data from different sources to enable rapid response to changing conditions. The first such web tool means that busy managers can access the dashboard from any place with web access.Based on the widely popular Microsoft SharePointTM platform, Performance Tracker is intuitively designed, compatible with most contact center solutions, and offers customizable dashboard views tailored to varying business roles.
“The volatile nature of contact centers means that managers must plan for the unexpected. Performance Tracker is the ounce of prevention that is worth a pound of cure,” said Inova Solutions President & CEO Tom Hubbard, explaining that by combining real-time and historical information from different sources, such as ACDs, workforce management systems and internal databases, management can continuously improve Key Performance Indicators, such as service levels.
“This tool greatly simplifies the complexities of contact center management. Executives are can now make quick decisions based on a combination of relevant real-time facts and long-view patterns,” Hubbard said.
Performance Tracker enables actionable business intelligence by providing:
A unified dashboard view of multiple sites and data sources to integrate historical and real-time information
• High-level business and operational metrics with drill-down capabilities
• Graphic representations of KPIs with charts, grids, gauges
• Alerts of potential problems according to the company’s business rules and thresholds
• Wizard-driven tool that is easy to create, view and edit
Companies interested in obtaining more information about Performance Tracker may take a tour at http://www.inovasolutions.com or call 866.686.8774.
About Inova Solutions
Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. For details, visit www.inovasolutions.com.