August 9, 2011
Fiserv Inc. released Business Online, a new solution based on eCorp from Fiserv that provides community and regional financial institutions access to the latest online banking innovations for their corporate and small business banking customers.
Business Online’s features and capabilities include a landing page that gives business customers access to the most commonly used account information and functionality with just a few clicks.
The product’s foundation is eCorp, Fiserv’s business internet banking solution. Many new features were developed following extensive primary research that also helped shape Retail Online, an advanced consumer solution also recently released by Fiserv.
The business solution’s features were based, in part, on an in-depth ethnographic study of online banking users that showed customers want an immediate and meaningful overview of their financial status, a single sign-on to online banking and bill pay, and the ability to view account balances at a glance. Business Online has an interactive overview page, where customers can view real-time account balances, review and submit decisions on pending transactions, make quick transfers between internal and external accounts, and more. The page provides access to the accounts and functionality the customer uses most, all on one page, with minimal clicks. Financial institutions can customize the way information is displayed on the overview page. Every page can be tailored to match a financial institution's corporate brand and website.
Business Online is now available for Fiserv clients running on the Premier bank platform, and will be rolled out to additional bank platforms beginning with Cleartouch and Precision in Fall 2011.
“The all-new Business Online matches the increasing sophistication of the websites our clients’ corporate customers use every day. The service gives customers what they’re looking for—a personalized, highly functional online banking experience,” said Jamie Deterding, general manager, Customer & Channel Management, Bank Solutions at Fiserv. “By helping businesses manage their finances more efficiently, financial institutions can drive additional online banking use and gain another competitive advantage in the cash management market.”