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John Ginovsky

John Ginovsky

John Ginovsky is a contributing editor of ABA Banking Journal and editor of the publication’s TechTopics e-newsletter. For more than two decades he’s written about the commercial banking industry, specializing in its technological side and how it relates to the actual business of banking. In addition to his weekly blogs—"Making Sense of It All"—he contributes fresh, original stories to each TechTopics issue based on personal interviews or exclusive contributed pieces. He previously was senior editor for Community Banker magazine (which merged into ABA Banking Journal) and was managing editor and staff reporter for ABA’s Bankers News. Email him at jginovsky@sbpub.com.

As economy improves, clients expect more from advisors
All parties get tarred, which prompts some promising trends
Transactions seen giving way to contextual banking
Compliance officers say finding AML gaps their highest priority
41% of debit cards likewise will have embedded chips
Dissatisfaction with response drives many to switch banks
“The customer is not a transaction, but an ongoing dialogue”
Customer experience trumps all—if done right
Learn and embrace these acronyms: HCE, BLE, and EMV
Data-centric audit and protection’ products needed
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