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Distance between expectations and delivery drives satisfaction level

--> Distance between expectations and delivery drives satisfaction level
"Data-driven" study defaults to interviews due to dearth of data
5 C's notwithstanding, has it changed?

Long history predates statehood, and excellent service is just doing good business

 

--> Long history predates statehood, and excellent service is just doing good business  
The case isn't quite as it's been reported, but there are good reminders here
"Working from Home"--a new oxymoron?
Trends and issues in AML from the MENA region, plus general musings
Case's best lessons lie in re-emphasis of some basics
Techniques to help you figure out what's working, what's not
It's time to focus harder on what matters
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