Latest comments for http://www.ababj.com , comment 0 to 1 out of 1 comments http://www.ababj.com Tue, 18 Jun 2013 02:57:42 +0100 FeedCreator 1.7.2 http://www.ababj.com/new-media-old-compliance-challenges/blogs-and-tweets-can-land-you-in-compliance-hell.html#pc_495 A recent survey from the Australian Bankers Association said that 75% of bankers who weren't participating in Social Media identified Compliance as the barrier/hurdle. The problem is, while we are waiting for compliance approval on simple issues related to a customer service issue, brand perception, etc - customers are talking freely about our bank and they don't have such constraints. Compliance departments need to train bankers to respond and provide them with guidelines, but sticking compliance in-between customer advocates in the bank and social media channels will never work, simply because our response rates drop to a point where the response is no longer effective. - Brett King - Author Bank 2.0 Fri, 18 Jun 2010 22:50:43 +0100