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Delivering Knock Your Socks Off Service, 20th Anniversary Edition
Authors provide techniques for delivering top aid to clients
Reviewed by Lorenda S. Smith
(February 2, 2012)
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Customer Experience Without Borders: A Practical Guide To Social Media In Financial Services
Have you tried Crest 3-D White? (And why a banker should consider that)
Reviewed by Katie Segner
(January 19, 2012)
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Blogger’s Boot Camp: Learning How to Build, Write and Run a Successful Blog
Banker who blogs for his bank rates this guide a “buy”
Reviewed by Frank Sorrentino III
(January 11, 2012)
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Optimizing Distressed Loan Books: Practical Solutions for Dealing with Non-Performing Loans
Excellent guide to loan workouts helps all players
Reviewed by Ed O’Leary
(January 11, 2012)
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Exile on Main Street: One Analyst’s Fight To Save The Big Banks From Themselves
Analyst Mike Mayo’s take on the bank analyst’s role
Reviewed by Julianne Senulis
(January 5, 2012)
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The New Advisor for Life: Become The Indispensable Financial Advisor to Affluent Families
Successfully serving affluent begins not in numbers but in understanding
Reviewed by William J. Taylor
(December 29, 2011)
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The 5 Languages of Appreciation In The Workplace: Empowering Organizations By Encouraging People
Authors portray 5 forms of appreciation, and how they don’t all fit everyone
Reviewed by Charlie Moon
(December 29, 2011)
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Diary of a Hedge Fund Manager: From The Top, To The Bottom, And Back Again
You don’t have to completely “get” funds to get value from ex-manager’s book
Reviewed by Derek Hayes
(December 29, 2011)
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The 11 Laws of Likability: Relationship Networking--Because people do business with people they like
Key lesson for bankers is that people do business with people they like
Reviewed by Jane Haskin
November 23, 2011
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The Benevolent Dictator: Empower Your Employees, Build Your Own Business, And Outwit The Competition
Lessons that Office Max chief learned as he built a company from a concept
Reviewed by Greg Patton
November 17, 2011
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Confidence Men: Wall Street, Washington, And The Education Of A President
Inside view of financial crisis and the Obama Administration moves
Reviewed by William J. Taylor
November 3, 2011
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Crazy About Money: How Emotions Confuse Our Choices And What To Do About It
Give this to your favorite spendthrift, hoarder, or money-hound
Reviewed by Lisa Bruessler Rabinsky
(October 7, 2011)
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Your Digital Afterlife: When Facebook, Flickr and Twitter Are Your Estate, What’s Your Legacy?
When life is all about blips…
Reviewed by William J. Taylor
(September 30, 2011)
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Waffle Street: The Confession and Rehabilitation of a Financier
Financier trades pinstripes for apron
Reviewed by Andrea R. Paternoster
(September 15, 2011)
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Human Resources Guide to Social Media Risks
Bank CEO’s book summarizes how social media has changed bank HR challenge
Reviewed by Tammy Belt
(August 31, 2011) |
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Inspiring Leadership: Unleashing Motivation In The Workplace
Leadership book based on direct banking experience
Reviewed by Frank Sorrentino III
(August 18, 2011)
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Get Rid of the Performance Review! How Companies Can Stop Intimidating, Start Managing--and Focusing on What Really Matters
Authors say firms should stop the “theater,” do something constructive instead
Reviewed by Joe Frederick
(July 14, 2011)
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Privacy Means Profit: Prevent Identity Theft and Secure You and Your Bottom Line
“Cloak and dagger” mindset helps fight ID theft apathy
Reviewed by Martin Liska
(July 8, 2011)
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Can a plain old checklist save your bacon?
Reviewed by Robert Hess
(May 26, 2011)
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The Now Revolution: 7 shifts to make your business faster, smarter, and more social
They’re already talking about you
Reviewed by Eric W. Nutter
(May 20, 2011)
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RUFF: A Lost Dog Tale: 5 Great Strategies to Manage Change at Work and Beyond
5 strategies for managing change on the job
Reviewed by Linda Park
(May 5, 2011)
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The Mirror Test: Is Your Business Really Breathing?
Former Kodak marketing chief develops concepts for growth
Reviewed by Andrea R. Paternoster
(April 21, 2011)
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Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
Patrick Lencioni’s Getting Naked bares simple business secrets
Reviewed by Paul Jarosz
(April 14, 2011)
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The New Financial Deal: Understanding the Dodd-Frank Act and Its (Unintended) Consequences
Author argues lawmakers focused on the wrong issues
Reviewed by Dr. Keith Leggett
(April 7, 2011)
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Islands of Profit in a Sea of Red Ink: Why 40% Of Your Business Is Unprofitable And How To Fix It
How companies home in on profitable activities
Reviewed by Lisa Bruessler Rabinsky
(March 9, 2011)
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Living Richly: Seizing the Potential of Inherited Wealth
Reviewed by William J. Taylor
(March 3, 2011)
Handling inheritance for the good
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Guitar Lessons: A life’s journey turning passion into business
Reviewed by Charlie Moon
(February 25, 2011)
Perseverance in the face of bad odds has lessons for bankers and borrowers
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An Introduction to Green Homes
Reviewed by Jeremiah L. Rouane
(January 28, 2011)
New to green housing? Here’s a guide to building and appraisal basics
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Smarter, Faster, Cheaper: Non-Boring, Fluff-Free Strategies for Marketing and Promoting Your Business
Reviewed by Jane Haskin
(January 13, 2011)
Social media and financial literacy efforts could boost your bank
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Reviewed by Thomas Chandler
(January 7, 2011)
New governance guide recognizes, but perpetuates, trend toward boardroom as compliance center
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Management: It’s Not What You Think
Reviewed by Gary L. Gilliard
(December 17, 2010)
Compilation of management tidbits blows away some cherished myths
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On the Trail of Terror Finance: What Law Enforcement and Intelligence Officers Need to Know
Reviewed by Holly A. Ford
(December 17, 2010)
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No One Would Listen: A True Financial Thriller
Reviewed by Kim Fowler
(December 9, 2010)
True financial thriller: The frustrating story of Harry Markopolos and the SEC
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Handbook for Directors of Financial Institutions
Reviewed by Nahum Goldmann
(December 9, 2010)
New guide taps multiple experts to arm boards against risk
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Naked Short Selling: Wall Street’s Ugly Mess
Don't Blame the Shorts: Why Short Sellers Are Always Blamed for Market Crashes and How History Is Repeating Itself
Reviewed by Ed Blount
(November 18, 2010)
Two authors take opposite sides in debate
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Reviewed by James Donnelly
(November 5, 2010)
Find “pet peeves,” fix them, and customers will flock to you
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The M-Factor: How the Millennial Generation Is Rocking The Workplace
Reviewed by Tammy Belt
(October 28, 2010)
Understanding what makes the fastest-growing worker group tick
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Rework
Reviewed by Jeff Stephens
(October 13, 2010)
If you disappeared, would anyone notice?
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Clutch: Why Some People Excel Under Pressure and Others Don’t
Reviewed by Frank Sorrentino III
(October 8, 2010)
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Your Call is (Not That) Important to Us: Customer Service and What it Reveals About Our and Our Lives
Reviewed by Chris Caldwell
(October 1, 2010)
Automation, compliance, and service must co-exist
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Have to give a speech? Read this first
Reviewed by Lisa Bruessler Rabinsky
(September 2, 2010)
Humor helps address peoples’ #1 fear
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Strategic Customer Service: Managing the Customer Experience to
Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Reviewed by Lisa Bruessler Rabinsky
(August 19, 2010)
Forget lip service about service. Author brings it down to money
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History of a financial crisis before the web, mobiles, and CNN
Reviewed by Kim Fowler
(August 12, 2010)
Financial history repeats itself, and repeats itself, and …
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The New Community Rules: Marketing on the Social Web
Reviewed by Tammy Belt
(August 5, 2010)
Maybe social media is a virtual world, but the relationships are real
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BANK 2.0: How Customer Behavior and Technology will Change the Future of Financial Services
Reviewed by David Gerbino
(July 29, 2010)
Changing banking consumer preferences demand that banks evolve
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Local Online Advertising for Dummies
Reviewed by Jake Silker
(July 15, 2010)
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Building Type Basics For Banks And Financial Institutions
Reviewed by James Donnelly
(July 8, 2010)
Veteran of more than 100 financial office designs shares essentials for veterans and first timers alike
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Stalking The Black Swan: Research and Decision Making In A World Of Extreme Volatility
Reviewed by Ed Blount
(June 30, 2010)
A good practitioner’s guide to catastrophic improbability
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Foundations of Banking Risk: An Overview of Banking, Banking Risks, and Risk-Based Banking Regulations
Reviewed by Deanna Radich
(June 30, 2010)
A primer for those new to banking risks
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Extract Value from Consultants: How To Hire, Control, and Fire Them
Reviewed by Joseph B. Frederick
(June 25, 2010)
Consultants’ meters keep running, so you’ve got to get it right or pay through the nose
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How to Survive and Prosper After a Financial Misfortune
Reviewed by Tammy A. Harrison
(June 4, 2010)
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In Fed We Trust: Ben Bernanke’s War on the Great Panic
Reviewed by William Grant
(June 1, 2010)
Behind-the-scenes story of Bernanke’s Fed during height of crisis
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Innovation for Underdogs: How to Make the Leap from What If to Now What
Reviewed by Jake Silker
(May 27, 2010)
Chicago bank marketer applies the lessons of innovation guide to financial services marketing
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The Big Short: Inside the Doomsday Machine
Reviewed by Joseph B. Frederick
(May 27, 2010)
A true tall tale of the wild west style of the subprime mortgage business—and its inevitable demise
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Networking: The Art Of Human Connection In The Internet Age
Reviewed by Joseph B. Frederick
(April 22, 2010)
Make networking work for you—and others
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Ending Government Bailouts: As We Know Them
Reviewed by Dr. Keith Leggett
(April 16, 2010)
Highly readable treatment of highly troubling issue
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Complete Guide to Spotting Accounting Fraud & Cover-Ups
Reviewed by Richard P. Kozlow
(April 9, 2010)
Is someone in your bank ripping it off? Spotting fraud in rough and tempting times
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OOPS! 13 Management Practices That Waste Time and Money (And What To Do Instead)
Reviewed by Joseph B. Frederick
(February 19, 2010)
Avoid management malpractice and find better ways to guide your people
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Trial and Heirs: Famous Fortune Fights
Reviewed by Kim Fowler
(February 12, 2010)
Where there's a will, there's a fight. And it gets worse when there's no will
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Six Pixels of Separation: Everyone is Connected—Connect Your Business to Everyone
Reviewed by Joseph B. Frederick
(January 21, 2010)
A community banker's take on new marketing book, Six Pixels of Separation
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In Cheap We Trust: The Story of a Misunderstood American Virtue
Reviewed by Steve Cocheo
(October 29, 2009)
New book takes you from Ben Franklin and the pioneers through the
founding of savings banks up to freeganism and middle-class dumpster
diving
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The Professional’s Guide to Financial Service Marketing: Bite-Sized Insights For Creating Effective Approaches
Reviewed by Joseph B. Frederick
(September 3, 2009)
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Retiring the Generation Gap: How Employees Young & Old Can Find Common Ground
Reviewed by Joseph B. Frederick
(April 22, 2009)
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