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OpenSSL vulnerability provides loophole into otherwise encrypted areas
74,000 new people a day banked online in 2013
“SpyEye” had infected 1.4 million computers
Friends’ recommendations also important, while online, mobile services lag in decision-making, survey says
Survey shows 50% increase in mobile banking; double- and triple-digit growth in online sales
The best bank sites, however, still are significantly better than the bottom sites
Customer education and fraud solutions found lacking
While incidents rose, the average loss per compromised account fell 10
A glimpse at how customers really interact with banks in digital channels
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