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Incorporating social input improves systems and processes
Internet slips, but remains most popular choice
"Stores" morph towards digital-age relevance
Knowing customer’s name not good enough anymore
Survey finds 82% of mobile banking users satisfied with their bank
PC’s are on their way to the history app
#timetogetsmarter & #ditchcomplianceexcuses, experts say
Application of rewards programs via digital wallet the killer app
“Assisted service” can cut square footage dramatically
Brick-and-mortar must be reimagined
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