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Support needed for new currency types, new payments, mobility
Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
As messages multiply,  yours must fit customer best
. . . and other conundrums in running a complaint management program  
It’s hard to get customers excited about something new if your employees aren’t
Study confirms “revolvers” present greater risk, in varying degrees
Book Review: Are you ready for your "second adulthood"?
Advanced data analysis and new business approaches help banks navigate through a challenging credit market
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