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ABA-backed research paints very different picture than cliché
FirstData report tracks September slowdown
Analysis of filings turns up key trends
Support needed for new currency types, new payments, mobility
Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
As messages multiply,  yours must fit customer best
. . . and other conundrums in running a complaint management program  
It’s hard to get customers excited about something new if your employees aren’t
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