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Another piece of evidence that the residential real estate market is improving is that the percentage of first-time homebuyers increased from 9% in 2011 to 11% in 2012, according to…
Fancy walls less important than the brains and service inside
MasterCard works on evolving means to keep cardholders tied in
Today’s youth may not be the largest percentage of a bank’s current customers, but they are the group that holds the keys to its future.
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…
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