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What’s new from Consumer Electronics Show

Some of the ideas are out there, but shaping your customers’ expectations

What’s new from Consumer Electronics Show

The International Consumer Electronics Show is my second Christmas, and this year’s record-breaking show did not disappoint. The Las Vegas mega-event showcases some of the greatest ideas that land on the shelf and take money out of your wallet. It is also a look into the future—or now—with ideas that seem far-fetched, but are real! Ideas and products that will have you thinking to yourself, “Wow, why didn’t I think of that?” Some just make you smile.

Question: did you ever make a paper airplane? Well take a look at this…

http://www.ababj.com/images/Tech_Topics/Fisher011314300.jpg

A small battery-operated device that slips onto the paper airplane you just made that can be controlled using a Bluetooth interface from—you guessed it—your smartphone! PowerUp Toys is the manufacturer and they exhibited at the show.

The Electronic House is always very big at the show—using technology to manage the domestic environment—but the same ideas can be applied to a financial institution lobby or drive-up. A simple idea would be blue-tooth device sensors that could identify a bank app on the smartphone. As the customer arrived at the teller window, the needed relationship information would be displayed on the display of the teller or new account representative. After an authentication step, you could service the customer in a fast and efficient manner.  Voila… The Smart Lobby or Smart Drive-through!

More CES news and video in my next blog. From simple ideas to complex devices, these innovations will impact the expectations of your customers.

The Wombat!           

Dan Fisher

Dan Fisher is president and CEO of The Copper River Group, a consulting firm headquartered in Fargo, N. D., that focuses on technology and payment systems research and consulting for community financial institutions. For nearly 30 years, Fisher has worked in the financial industry using technology to improve the bottom line. He was CIO of Community First Bankshares (now part of Bank of the West), has served as a director of the Federal Reserve Board of Minneapolis, the chairman of the American Bankers Association Payment Systems Committee, and was a member of the Independent Community Bankers of America Payments Committee. Fisher has written numerous articles on banking technology and the payments system. He has authored or co-authored six books and recently published a book titled, "Capturing Your Customer! The New Technology of Remote Deposit." You can contact Fisher at dan@copperrivergroup.com.
P.S. To understand Dan's nickname, check out "About the Wombat" on his website.       

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