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Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?
The application of advanced analytics to detect and thwart sophisticated fraud increasingly is seen as the next, logical step in protecting customer data and identities.
A tech-side look at what the patron saint of innovation had to say to bankers, as a backdrop to new research from PwC
All of a sudden, it seems, cybersecurity is all over the news.
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…

Distance between expectations and delivery drives satisfaction level

--> Distance between expectations and delivery drives satisfaction level
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