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Retail Banking

Incorporating social input improves systems and processes
Internet slips, but remains most popular choice
Data allows consideration of previously unscoreable consumers
"Stores" morph towards digital-age relevance
Current laws provide protection, while consumers enjoy benefits
Knowing customer’s name not good enough anymore
Technology, transformed branches, key to remaining competitive
Survey finds 82% of mobile banking users satisfied with their bank
PC’s are on their way to the history app
#timetogetsmarter & #ditchcomplianceexcuses, experts say
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