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Retail Banking

They’re not only looking at you, they know you
A glimpse at how customers really interact with banks in digital channels
Customers increasingly expect to interact digitally outside of computers
MasterCard analysis sees deliberate decisions among purchasing plastics
Support needed for new currency types, new payments, mobility
Cash on the barrelhead is great, but where are the loyalty points?
Attrition reduced by getting right expert to right customer at right time
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