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Retail Banking

Banks can first serve as planners, then advisors, to their customers
Branch, mobile, social, and video interactivity to foster the future of banking
Could advent of this proposal actually help banks?
A few stumbled, but most holding companies grew their insurance business in 2012
Thoughts on the mighty mouse, as inventor dies
CMO-CIO disconnect weakens customer service delivery
As messages multiply,  yours must fit customer best
Applications using mobile devices represent 20% of digital applications
. . . and other conundrums in running a complaint management program  
Use it to improve customer engagement, not reinvent teller experience
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