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Operational Risk
What does particle physics and the Higgs boson have to do with banking? 
Something to read now--and something else you'll want to read beginning in June
ABA comment letter boils down to 22--"Why is this necessary?"
Is a hug a hug? Or grounds for termination?
Understanding the process can at least calm the nerves
Could 18% prime whack you and your customers in this lifetime?
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
What can bankers learn from recent headlines?
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?
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