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Operational Risk
 “By the book” avoids headaches and heartaches
Balance skepticism, curiosity, and awareness
Tip #1: Do what Compliance told you
Regulators increase scrutiny of social media for marketing
Once support ends, bank systems gravely exposed to cyberthieves
Activity rises, risk appetite increases
Training moves tone from compliance to culture
“A permanent and irreversible shift”
Reach out with a cross-media, cross-channel, cross-device presence
Third of a series: No one knows it all, so risk management demands cooperation
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