Dollar Bank, a 157-year-old regional bank headquartered in Pittsburgh, will be the first financial institution to install NCR APTRA Interactive Teller, which gives consumers the choice of conducting transactions with a live, remote teller via video conference at the ATM, or through the traditional ATM experience. Customers will be able to conduct most of their branch banking needs at nontraditional times and experience faster service during busy times.

Dollar Bank will introduce both walk-up and drive-thru ATMs with remote teller services to selected branches late in the second quarter 2012. Dollar Bank is a new NCR customer.

“We have been evaluating this technology and now believe the virtual teller can significantly improve the delivery of service for our customers,” says Robert Oeler, president and CEO, Dollar Bank. “Dollar has a long history of using technology to benefit the customer experience. We are excited to be the first bank to introduce NCR’s video teller services to the Pittsburgh region. Offering our customers extended evening and weekend hours of operation with APTRA Interactive Teller makes Dollar a more convenient bank for our customers.”

“Dollar Bank will utilize a concierge approach to introduce this service to its customers. We will introduce this new, convenient banking service to our customers by having a branch employee show them how the remote teller can be used for their daily banking transactions. Using a Video Teller is really no different from a service standpoint than using a regular teller,” says Jim McQuade, senior vice president of Retail Banking, Dollar Bank.

The efficiency and security created through the centralization of tellers enables financial institutions to transform their branch locations into more effective service and sales environments. APTRA Interactive Teller lets financial institutions offer access to teller services during nontraditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, all while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay and new account and loan initiation.

“The branch experience is critical to a bank’s brand and its business performance, and technology can help improve that experience,” says Michael O’Laughlin, senior vice president, NCR Financial Services. “Dollar Bank is the first of what I expect to be many innovative financial institutions to recognize how APTRA Interactive Teller can help them efficiently bring more services and a better experience to their customers—without losing that human touch.”

NCR introduced APTRA Interactive Teller in 2011, in partnership with uGenius Technologies—a Utah-based pioneer in video banking solutions. To date, more than 1,300 financial institutions in more than 130 countries around the world have purchased NCR SelfServ ATMs.

 

 

[This article was posted on March 7, 2012, on the website of ABA Banking Journal, www.ababj.com.]  

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