|Managed IT services keeps track of multi-vendor, multi-platform environments|
Gladiator Managed IT Services, introduced by ProfitStars, provides a dedicated team to optimize, manage, and maintain, integrated multivendor and multiplatform information technology environments.
These services will monitor and report on critical components that include physical and virtual environments as well as common applications and networking infrastructure equipment. Some examples of the scope of service provided include vulnerability remediation, patch and upgrade management, malware cleanup and removal, and recovery testing. The services also provide access to real-time dashboards that display the health of the IT infrastructure.
William N. Ashley, vice president and CIO of United Mississippi Bank, says, "Our bank was very fortunate to be chosen as a beta bank for Gladiator Managed IT Services. During the setup/testing phase, the team pinpointed a number of areas that needed attention and proactively made corrections. There was no disruption of services and they kept us informed of all changes along the way."
Gladiator Managed IT Services targets the most critical components of IT networks, identifying and fixing infrastructure issues before they can have a negative impact on business. The resulting improved infrastructure helps increase network availability and mitigates downtime. In addition, Gladiator Managed IT Services provides extended services for clients that leverage other Jack Henry & Associates solutions, monitoring and supporting applications such as the 4|sight check imaging platform and Synergy enterprise content management solution.
Matt Riley, group president of Gladiator, says, "Effectively maintaining and supporting today's technology can be a daunting task. Financial institutions have staffs dedicated to managing mission critical IT functions, but often times they are in the weeds dealing with day-to-day issues which inhibit them from thinking strategically and seeing the big picture."
[This article was posted on March 12, 2013, on the website of ABA Banking Journal, www.ababj.com.]
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