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| MOVE IT OR LOSE IT Fast load times are critical |
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Overall, while expectations vary somewhat depending on the platform-desktop, smartphone, or tablet-users expect very fast performance, according to research by Keynote Competitive Research. Many sites, especially on smartphones and tablets, continue to be slow and disappoint consumers on a regular basis. Bottom line: Keynote's research shows that the expectation gap for performance has tightened considerably across platforms, and vendors ignore these increased expectations for blazing fast performance at their peril. When asked about frustrating mobile web experiences over the past two months, two-thirds of smartphone users cited "Web pages slow to load." The next largest pain point felt by nearly half of the panel was "Website not optimized for smartphone." Sixty percent of tablet users expect to wait less than three seconds to get to a website, while 48% of PC web users want download speeds faster than two seconds. Smartphone user expectations are also high, with 64% wanting a website to load within four seconds and 82% wanting a mobile website to load within five seconds. When expectations are compared to reality, as viewed on Keynote performance indices, it's easy to see why slow load times are concerning. Brands should beware: 16% of mobile users will not return or wait for your website to load if it takes too long and 6% will go to a competitor's website. Twenty-nine percent of respondents spend at least 1-2 hours browsing the internet from their smartphone , with 37% of tablet users logging that time as well. The top five activities on smartphones include accessing local information such as maps and event locations (88%), searching for general information, (82%), participating in social media or social networking sites (76%), reading news and entertainment (75%) and finding local services, like ATMs or stores (74%). Tablet use painted a somewhat different profile. News and entertainment are accessed most (79%) and searching for information (77%), watching videos (76%), accessing location information (75%) and participating in social networks (75%) round out the top five activities on tablet devices. While tablet users were no more likely to do banking when compared to a smartphone (50% v. 56%), they were much more likely to purchase something (62% v. 47%) or book travel (41% v. 29%). "This survey reveals that a majority of mobile users are choosing to consume on-the-go information through their mobile browsers, while personal tasks like email and banking are often accessed through mobile apps whether on smartphones or on tablets," says Don Aoki, senior vice president of professional services at Keynote. "Mobile consumers have options on how they can access and consume their digital content." http://investor.keynote.com/phoenix.zhtml?c=78522&p=irol-newsArticle&ID=1722542&highlight [This article was posted on August 21, 2012, on the website of ABA Banking Journal, www.ababj.com.] Set as favorite Bookmark
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