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| NCR brings 'big bank' ATM availability to midsized and community financial institutions |
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September 7, 2011
NCR unveiled Total ATM Services, a new managed services bundle for midsized and community banks and credit unions. It’s intended to be an affordable way to improve availability and security of the ATM environment while reducing operational costs. NCR Total ATM Services provides a single point of accountability for ATM network availability. NCR supports the network from both an operational and a management perspective by supplying a suite of services that constantly monitors the network, proactively fixing issues before outages occur, and protecting the ATM environment from unwanted threats. As part of these services, NCR provides customers with complete visibility into the status of ATMs in the network and service activities being performed by NCR. “ATMs provide an effective means for extending a financial institution’s services, its reach, and its brand. But it is critical for a bank or credit union to maximize its investment in its ATM channel through optimum availability, improved security, and efficient operations,” said Michael O’Laughlin, senior vice president, NCR Financial Services. With NCR managing the day-to-day technical operations of the ATM channel, customers can focus on core business imperatives of driving revenue, improving profitability, and enhancing customer satisfaction. As an added benefit, customers will be able to leverage a service that is scalable to meet core business demands as they evolve over time. The Total ATM Services bundle includes Incident Management, which provides advanced analytics for ATM monitoring and can provided cost reduction through more informed decision making; Predictive Services, which anticipates issues before they happen and proactively schedules fixes to maximize uptime; and NCR's newest offering, the End-Point Security Services suite, which ensures that critical software patches are deployed to ATMs and provides day-zero protection against all known and unknown malware by preventing unauthorized code updates and execution. http://www.ncr.com/about_ncr/media_information/news_releases/2011/august/20110816_bundle.jsp?lang=EN |
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