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Outsourced call center option

Jack Henry & Associates, Inc. now offers jhaCall Center, a telephone support and customer service solution that automatically captures and authenticates customer information using Computer Telephony Integration technology and supports a variety of implementation options.

The jhaCall Center software can be implemented in-house for financial institutions that want to retain responsibility for call center operations but need an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their JHA core processing system.

Jack Henry & Associates is also planning to offer outsourced alternatives for financial institutions that want to outsource their entire call center operations, the resolution of customer calls, or after-hours support. On behalf of the financial institutions, experienced telephone service providers will resolve customer requests and inquiries in a professional, bank-branded environment. Regardless of the implementation environment, jhaCall Center will provide a solution that expedites and enhances customer service, improves operational efficiencies, and reduces demands on internal staffs.

jhaCall Center will be initially offered to the banks served by Jack Henry Banking and automated by the SilverLake System.

[This article was posted on September 4, 2012, on the website of ABA Banking Journal, www.ababj.com.]

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