The online technologies of MeridianLink and DigitalMailer were integrated to give financial institutions enhanced customer communication and survey capabilities for loan origination and online account platforms.

MeridianLink is the developer of a multichannel account opening and loan origination platform. Through the partnership, the company is incorporating DigitalMailer's communication solutions into its two product lines: LoansPQ, an automated lending response system, and XpressAccounts, an automated account opening process.

"Combining the strengths of DigitalMailer and MeridianLink, we can help credit unions and banks operate more efficiently and profitably when it comes to lending," says Ron Daly, president of DigitalMailer. "Our solution eliminates most of the manual communication steps in the borrowing process, especially when more information is needed to make a lending decision, and it lets loan officers do what they do best—close loans."

MeridianLink works with more than 500 financial institutions, both directly and indirectly. These clients, as well as new ones, will gain access to value-added email capabilities, text and voice communication solutions provided by DigitalMailer. Available options include next-day, automated surveys that collect feedback and instantly email when low scores are received, personalized first-payment reminders 20 days after disbursement, onboarding new customer activities, and cross-selling opportunities.

"These automated communications reach borrowers faster than a loan officer ever could and eliminate phone tag. The communication series for online account opening introduces the financial benefits of being a customer of the credit union or bank and grows their business through automatic new customer onboarding," says Doug Glagola, vice president, Business Development.

www.digitalmailer.com/meridianlink/.