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Vendor Management
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
What can bankers learn from recent headlines?
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?
If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!
4 steps to take, and a word on "typecasting"
The application of advanced analytics to detect and thwart sophisticated fraud increasingly is seen as the next, logical step in protecting customer data and identities.
Is "Dignity Mortgage" seeds of future trouble?
Hint: It has nothing to do with "dropping the ball"
Smile-there's some good stuff going on out there
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