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Shifting technology, nonbank competition, consumer preferences, regulatory uncertainty all are factors
Friends’ recommendations also important, while online, mobile services lag in decision-making, survey says
Bankers wrestling with going paperless can learn a lot from a high school program
It’s never too early to go out on a limb
Nine out of ten see need for disruptive technologies in order to stay competitive
Time to rethink project planning. Ditch the calendar first
Agility seen as adding to traditional values of cost and risk
Increased IT investment likely to help meet customers’ evolving needs and expectations
Banks led the way in standardizing data collection, retrieval
Strengthening relationships with banks seen as a key approach
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