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Increased IT investment likely to help meet customers’ evolving needs and expectations
Banks led the way in standardizing data collection, retrieval
Strengthening relationships with banks seen as a key approach
In a topsy-turvy world, what used to be good—predictability—now gives way to the new good—disruption
Customers prefer to deal with their banks but will go elsewhere if not satisfied
Suites of business-related services, assisted by automation, seen disrupting current lackluster business-banking relationships
Financial institutions in developing countries finding ways to teach domestic banks a thing or two
Traditional methods would require four times the current floor space in ten years
Requirement: CIOs and CMOs will have to cooperate
Time to take it to the next level
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