Editorial content organized by topic
Sponsored content from industry partners
PRODUCT/CONTRACT ANNOUNCEMENTS
Latest offerings by category 
JOB BOARD
Articles submitted by industry partners
cover.jpg
Online Edition

 
Acquisition to accelerate interactive video ATM adoption E-mail


NCR Corp. purchased uGenius Technology, Inc., to help NCR continue to grow its APTRA Interactive Teller solution, which lets consumers conduct remote, assisted-teller transactions over an ATM-speaking with a live teller who has control of the machine.

NCR anticipates that it will begin pilots for APTRA Interactive Teller with multiple top-10 U.S. banks in the first half of 2013.

In 2011, NCR and uGenius collaborated to build the first ATM that lets consumers talk and bank with a live, remote teller, which will let banks deliver a face-to-face banking experience for longer hours and offer more services to their customers. In January 2012, NCR acquired a minority stake in uGenius.

NCR also anticipates leveraging other uGenius technologies such as SmartOffice and OnlineVideo Banking to expand the delivery of video banking to multi-channel solutions across NCR Financial Services and other industry verticals.

"Video banking-or, as we prefer to call it, remote assisted service-will continue to gain momentum in the United States and other countries in 2013. Remote assisted service is proving to help financial institutions grow revenues while at the same time reduce their operating and real estate costs," says Peter Leav, executive vice president, NCR Corp. "Through our development work with uGenius and the resulting purchases and pilots by banks and credit unions, we have definitively placed NCR in front of all other technology companies in this area. By acquiring uGenius, we are delivering against our corporate strategy of innovating for our customers and reinventing NCR as a software-driven business, while allowing us to enhance existing technology platforms and create a new segment of remote assisted service."

APTRA Interactive Teller is part of NCR's assisted service suite of solutions, combining the advantages of video collaboration and remote transaction-processing technology on an ATM.

Through Interactive Teller, consumers will be able to connect and interact with a remote teller in a highly personalized, two-way audio/video experience. Approximately 95% of all teller transactions can be performed via Interactive Teller in addition to the usual product sales and service that an in-branch teller provides. For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits.

 

[This article was posted on January 15, 2013, on the website of ABA Banking Journal, www.ababj.com.] 

Trackback(0)
Comments (0)add comment

Write comment
quote
bold
italicize
underline
strike
url
image
quote
quote
smile
wink
laugh
grin
angry
sad
shocked
cool
tongue
kiss
cry
smaller | bigger

security image
Write the displayed characters


busy

 

techglobe.jpg TechTopics Plus
Partnership aims at adapting Windows 8-enabled phones for the workplace
CONCEPTS IN THE CLOUD How to handle—and take advantage of—the data avalanche
Post-trade processing solution enhanced
MOBILE SURGE In four years, a billion+ users could embrace mobile banking
Voice biometrics protects against contact-center fraud
ABA BANK DIRECTORS BRIEFING
ABA Bank Directors Briefing For the director who wants to stay on top of the job

ABA Bank Directors Briefing