|Teller optimization solution|
IBC Bank Selects Performance Manager™ to Increase Efficiency and Improve Customer Experience
Harland Financial Solutions Releases Teller Staffing and Performance Optimization Solution
Lake Mary, Florida (April 10, 2008) – Harland Financial Solutions, Inc. announced today the release of its new teller staffing solution, Performance Manager™, and IBC Bank’s licensing of the product.
Designed to simplify teller scheduling, branch cash management and measurement of teller performance, Performance Manager integrates with Harland Financial Solutions’ Encore!® Teller and EZTeller® products. The solution applies models to existing actual transactional data to analyze those three key teller performance areas.
IBC Bank, based in Laredo, Texas, with $11.2B in assets, recently licensed Performance Manager to fully leverage available data to enhance its customers’ experience. Dalia Martinez, executive vice president with IBC Bank said, “In order to optimize our staffing levels to improve the customer experience, we began looking for a way to automate teller scheduling based on actual transaction data we have available in EZTeller. Of all the systems we evaluated, Performance Manager provided the most seamless solution. We are pleased to continue enhancing our relationship with Harland Financial Solutions, as they continue to be an important partner for our institution.”
“We are constantly seeking new ways to bring value to our clients and help them operate more effectively,” said Scott Hansen, executive vice president, Integrated Solutions Group, Harland Financial Solutions. “The opportunity that exists with the introduction of Performance Manager is a perfect example of how we can help our financial institution clients achieve more with information they already have on-hand.”
About IBC Bank
International Bancshares Corporation (NASDAQ: IBOC) is an $11.2 billion multi-bank financial holding company headquartered in Laredo, Texas, with more than 255 facilities and more than 400 ATMs serving 100 communities in Texas and Oklahoma.
About Harland Financial Solutions
Harland Financial Solutions, Inc. (www.harlandfinancialsolutions.com) is a wholly-owned subsidiary of Harland Clarke Holdings Corp. and M & F Worldwide Corp., (NYSE: MFW). The company supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, item processing, enterprise content management, branch automation, customer relationship management, business intelligence, origination and document solutions, risk management, compliance training, financial accounting, open documents, mortgage solutions, electronic funds transfer (EFT), electronic banking and advisory services.
The information contained in this press release is accurate at the time of publication. However, service offerings and availability, relationships, contacts and other specified information may change over time.
Public Relations Manager
Harland Financial Solutions
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